A real person reads every email.
Whether it's a question about an order, a bird house, or just advice on what fits your garden — we'd love to hear from you.
Pick the way that suits you.
We aim to reply to every message within one working day.
The fastest way to reach us. Email is checked throughout the working day.
support@gardenou.comAvailable Monday to Friday, 9:00 AM – 5:00 PM (GMT).
Where every order is inspected, packed, and dispatched. Visits by appointment only.
London, SE18 5AU, UK
We aim to respond to every email within one working day. Weekends and UK bank holidays may extend this slightly.
Or just fill in the form.
Tell us what you need and we'll get back to you with a real, written reply.
Your question may already be answered.
Most enquiries fall into one of these three areas — you may find what you need without writing in.
UK delivery times, tracking, and what to do if your order hasn't arrived.
Read the policy →Our 30-day return window, condition requirements, and how to start a return.
Read the policy →