Cookie Policy
This Cookie Policy explains how Gardenou (operated by Vumra Commerce Ltd, Company No. 16707665) uses cookies and similar technologies on gardenou.com.
This policy should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They allow the site to recognise your device, remember your preferences, and provide a smoother browsing experience.
We also use similar technologies such as web beacons and local storage. For simplicity, we refer to all of these as "cookies" throughout this policy.
2. Types of Cookies We Use
We group the cookies on our Site into the following categories:
Strictly Necessary Cookies
These cookies are essential for the Site to function. They allow you to add items to your cart, log in to your account, and complete checkout securely. Without these, the Site cannot work properly.
These cookies do not require your consent.
Examples: Shopify session cookies, cart cookies, security cookies.
Performance & Analytics Cookies
These cookies help us understand how visitors use our Site — which pages are visited most, how users move through the Site, and where improvements are needed. The information is collected in aggregated and anonymised form.
We only set these cookies after you give consent.
Examples: Google Analytics.
Functional Cookies
These cookies remember your preferences (e.g. language, region, recently viewed items) to give you a better experience.
We only set these cookies after you give consent.
Marketing & Advertising Cookies
These cookies track your browsing across websites so we can show you relevant Gardenou ads on other platforms (e.g. Meta, Google). They may also help us measure the effectiveness of our advertising campaigns.
We only set these cookies after you give consent.
Examples: Meta Pixel, Google Ads tags, TikTok Pixel.
3. Third-Party Cookies
Some cookies on our Site are set by third-party services we use, including:
Shopify — for hosting our store and processing your orders
Google — for Google Analytics and (if applicable) Google Ads
Meta — for Facebook and Instagram advertising tools
Klaviyo or similar — for email marketing functionality
Each of these providers has their own privacy and cookie practices, which you can review on their websites.
4. International Data Transfers
Some of the providers above (such as Google and Meta) may transfer cookie data outside the United Kingdom, including to the United States. When this happens, we rely on UK-approved safeguards such as the UK International Data Transfer Agreement (IDTA) to ensure your data receives an equivalent level of protection.
5. Your Choices
When you first visit gardenou.com, you'll see a cookie banner asking for your consent on non-essential cookies. You can:
Accept all cookies
Reject non-essential cookies
Customise your preferences
You can change your cookie preferences at any time by clicking the cookie settings link in our Site footer.
You can also control cookies through your browser settings. Most browsers let you:
See which cookies are stored on your device
Delete cookies (one by one or all at once)
Block cookies from specific websites
Block all cookies
Please note: blocking strictly necessary cookies will affect how the Site works. You may not be able to add items to your cart or complete checkout.
For browser-specific instructions, please visit:
Chrome — support.google.com/chrome
Safari — support.apple.com/safari
Firefox — support.mozilla.org
Edge — support.microsoft.com/microsoft-edge
6. Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) feature that signals websites you don't want to be tracked. There is currently no industry-wide standard on how to respond to DNT signals, so our Site does not change behaviour based on them. We rely on the cookie banner to manage your preferences instead.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, the cookies we use, or legal requirements. The "Effective Date" at the top of this page will always show when the policy was last updated. We encourage you to review this page periodically.
8. Contact Us
For questions about our cookie practices, please contact us:
Email: support@gardenou.com
Phone: +44 7537 186631
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Business Address: Unit 7, Thames-Side Studios, London, SE18 5AU, United Kingdom