Terms of service

Effective Date: April 24, 2026

1. Overview

This website is operated by Gardenou, a trading name of Vumra Commerce Ltd (Company No. 16707665), a company registered in England and Wales. Throughout the site, the terms "we," "us," and "our" refer to Gardenou.

We offer this website, including all information, tools, and services available on it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing a bird house from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), together with our Shipping Policy, Returns & Refunds Policy, and Privacy Policy, which together form the entire agreement between you and Gardenou.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years old and legally able to enter into a binding contract.

You may not use our products for any illegal or unauthorised purpose. A breach or violation of any of these Terms will result in immediate termination of your access to the Service.

3. Accuracy of Product Information

Our bird houses are hand-finished using natural materials such as moss, timber, and driftwood.

Natural Variance: Because we use natural materials, slight variations in colour, texture, and size are expected and are not considered defects.

Display Accuracy: We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your device's display of any colour will be completely accurate.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice.

All prices listed on gardenou.com are the final prices you pay. Any applicable taxes are included.

We reserve the right at any time to modify, limit, or discontinue a specific bird house design without notice.

5. Products and Services

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products are subject to change at any time without notice.

6. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. For further detail on orders, returns, and refunds, please review our Returns & Refunds Policy.

7. Intellectual Property

All content on this website — including text, images, product photography, graphics, logos, and the "Gardenou" name and branding — is the property of Vumra Commerce Ltd or its licensors and is protected by UK and international copyright and trademark law.

You may not copy, reproduce, distribute, or create derivative works from any content on this site without our prior written permission.

8. Prohibited Uses

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to submit false or misleading information;
(e) to upload or transmit viruses or any other type of malicious code.

9. Disclaimer of Warranties; Limitation of Liability

Nothing in these Terms limits or excludes your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You always retain your right to receive goods that are of satisfactory quality, fit for purpose, and as described.

Subject to the above, and to the fullest extent permitted by law:

We do not guarantee that your use of our Service will be uninterrupted, timely, or error-free.

Gardenou, its directors, officers, employees, and affiliates (including Vumra Commerce Ltd) shall not be liable for any indirect, incidental, or consequential losses — including lost profits, lost revenue, or loss of data — arising from your use of the Service.

Nothing in this clause excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

10. Governing Law

These Terms of Service and any separate agreements under which we provide you Services are governed by and construed in accordance with the laws of England and Wales. You and Gardenou agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.

11. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. This shall not affect the validity and enforceability of the remaining provisions.

12. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. Changes become effective when posted. Your continued use of the site after changes are posted constitutes acceptance of the updated Terms.

13. Contact Information

Questions about these Terms of Service should be sent to us at:

Email: support@gardenou.com
Phone:+44 7537 186631
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Business Address: Unit 7, Thames-Side Studios, London, SE18 5AU, United Kingdom
Operator: Gardenou is operated by Vumra Commerce Ltd, a company registered in England and Wales (Company No. 16707665).